Welcome to Maharishi Ayurveda
About Us Maharishi Ayurveda Products are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at map@maharishi.co.uk.- Ayurveda Ltd; Trading as Maharishi Ayurveda Products, Beacon House, Willow Walk, Skelmersdale, Lancashire, United Kingdom. WN8 6UR.
- Telephone 00 44 1695 51015
- Fax 00 44 1695 50917
- Company registration number 2167993
- VAT Reg. GB 456 0841 45
Maharishi Ayurveda Products is a founding member of the Ayurvedic Trade Association, (c/o Beacon House, Willow Walk, Skelmersdale, WN8 6UR; tel 01695 51015) and a member of the British Herbal Medicine Association. |
Making A Purchase How do I make a purchase? - Browse our catalogue.
- Click the 'buy button' and enter the quanity you wish to order.
- After you have finished your selection, click on the 'View/Edit Basket' or 'Checkout' links at the top of the page.
- Fill out a few details that we need to be able to satisfy your order.
- A copy of your order will be posted to your email address.
How do I Pay?- Pay by card with Visa®, Visa Debit®, Visa Delta®, Mastercard®, Mastercard Debit®, UK Maestro®, International Maestro®, and American Express®.
- Pay with your PayPal® account.
- Request an invoice and payment before delivery.
Do I have the right to cancel my order?When the order arrives?- You have the right to return or cancel your order for any reason. But there are some exceptions.
- If you don't like the goods or have changed your mind, you can cancel the order. This is usually within a seven-day 'cooling-off' period.
When can I cancel my order?You can cancel at any time until:- The end of the seventh working day after the day on which you receive your goods; or
- The end of the seventh working day after the day on which the trader agreed to go ahead with the service. But please note that you might lose your right to cancel once the service has started.
- You also have a further three months to cancel if you were not given all the necessary written information. If the trader gives you this information late - but still before the three months are up - you will have seven days to cancel from the day you receive that information.
How do I cancel my order?- To cancel your order, you must tell the seller in writing - by letter, fax or e-mail.
- If sending a letter, send the letter by registered post, so you can prove that you sent it and track its progress.
Can I get a refund after cancelling?- If you have already paid for the goods or services, the seller must refund your money within 30 days of you cancelling the agreement.
- If you have paid for the goods by a credit agreement suggested or organised by the seller, the agreement will be automatically cancelled.
When can I not cancel my order?Please note that there are circumstances when you cannot cancel unless we have given you a specific contractual right to do so.These are if:- The trader has already started to provide the service within the cancellation period and you have agreed to this. You must have been told in writing - before the supplier agreed to carry out the service - that you would then lose your right to cancel.
- You had the goods made to your specifications or personalised.
- The items are likely to go off or deteriorate quickly, such as flowers or fresh foods.
- The goods by their nature cannot be returned.
- You have opened sealed software, CDs, DVDs etc.
- They are newspapers, periodicals or magazines.
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Shipping And Handling What are your Postage and Packing Charges?| UK, Northern Ireland and Channel Islands: | Postage and packing charges flat rate: £3.50 |
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| Europe Union: | Postage and packing charges flat rate: £7.50 |
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| All other Europe Union countires: | Postage and packing charges flat rate: £12.00 |
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| Rest of the World (North America, Middle East and South Asia): | Postage and packing charges flat rate: £15.00 |
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| All other Rest of the World: | Postage and packing charges flat rate: £25.00 |
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Can I get free postage?| UK, Northern Ireland and Channel Islands: | FREE postage on orders over £60.00 |
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| Europe Union: | FREE postage on orders over £200.00 |
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| All other Europe Union countires: | FREE postage on orders over £250.00 |
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| Rest of the World (North America, Middle East and South Asia): | FREE postage on orders over £400.00 |
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| All other Rest of the World: | FREE postage on orders over £500.00 |
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Delivery Schedule When will my order be shipped?- We will normally despatch your order to you within 2-3 business days.
- UK orders should reach you within 5 working days.
- Orders shipped from outside the UK may take longer than 5 days.
- If you require a quicker service, please ask when you place your order and we will advise you if there will be any extra charge.
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Back Orders What happens if my order is not in stock?- If your item is not in stock, we will back order for you.
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Tax Charges Do I pay United Kingdom purchase tax - VAT?- For orders made from the UK or the European Union, 20% VAT is added, except to goods which are zero-rated for VAT by the UK Government.
- If you are a member of an European Union state, and are VAT registered, you do not have to pay UK VAT. However, to request a VAT exempt order you must supply your VAT registration number. This can be entered at checkout or sent to us direct by email or phone.
- All other orders are VAT free and you should click the exempt button to reduce VAT to zero.
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Credit Card Security Do you secure on-line payments? - We use Actinic Payments, powered by CreditCall.
- CreditCall is arguably the most robust and reliable in the industry.
- We fully comply to payment card industry data security standards (PCI DSS) level 1 certification, with across the board 3D-secure compatibility and integration with all major banks.
- When you pay online we never see or store your card details.
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Guarantee Do you have a customer guarantee?- All your orders are covered by the Consumer Protection (Distance Selling) Regulations 2000.
In addition we offer our 30 day, no quibble, return and refund guarantee:- Our aim to give clear information about our goods before you buy.
- Goods must be delivered within thirty days unless agreed otherwise.
- We normally dispatch within 5-7 working days.
- If we make a mistake with your order, we promise to take all reasonable steps to get your order right at no extra cost.
- If you are not completely satisfied with your order, we offer a 30 day, no quibble, return and refund guarantee.
- This does not affect your statutory rights.
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Reaching Us How do I contact you?- email us at map@maharishi.co.uk
- call on 01695 51015 (International +44 phone without first zero)
- fax on 01695 90517 (International +44 phone without first zero)
- write to us at MAP, Freepost 5128, Skelmersdale, Lancashire, WN8 6UR, UK
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Privacy Policy Do you have a Privacy Statement?- We, Ayurveda Limited, are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.
- The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Are you registed under the Data Protection Act 1988?We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data. Data Protection Act.Do you collect my personal information?- In general you can visit our website without telling us who you are and without revealing any information about yourself.
- If, however, you use our site to request information, subscribe to publications or purchase products you will need to register and you will be asked to provide certain information such as your contact details.
- We will store this data and hold it on computer or otherwise.
We may use information that you provide:- To fulfil your requests for products and services.
- To analyse the effectiveness of our website and product offers.
- To contact you about new products and special offers.
Do you share my personal information with anyone else?- We will not share, pass on or sell your personal information to any other organization or individual.
Do you use 'Cookies'?- Websites typically use session cookies to ensure that you are recognised when you move from page to page within one site and that any information you have entered is remembered.
- For example, if an e-commerce site did not use session cookies then items placed in a shopping basket would disappear by the time you reach the checkout.
- You can choose to accept session cookies by changing the settings in your browser.
- Cookies do not contain confidential information such as your home address, telephone number or credit card details.
- We do not exchange cookies with any third party websites or external data suppliers.
Will you protect my personal information?- We endeavour to take all reasonable steps to protect your personal information.
- However, we cannot guarantee the security of any data that you disclose on-line and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
Do I have the right to see my personal information?- You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request.
- Any request should be sent to: Managing Director, Ayurveda Limited, Beacon House, Willow Walk, Skelmersdale, Lancashire, United Kingdom, WN8 6UR.
How do I cancel my subscription to your e-mail newsletter?- If you have subscribed to our e-mail newsletter but no longer wish to receive, please follow the "unsubscribe" instructions contained in the newsletter.
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Returns Policy How do I return a product?Should you require to return any products purchased from Maharishi Ayurveda Products, please contact Customer Services:- by telephone UK 01695 51015 (outside UK 0044 1695 51015)
- by fax: on 01695 50917 (outside UK 0044 1695 50917)
- by email to map@maharishi.co.uk
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